1. Contract & Ownership

• Each contract is with the specific YPF company named on the order.
• Retention of title: “All Yorkshire Pine Factory products supplied will remain the property of Yorkshire Pine Factory until they have been paid for in full.”
• YPF may reclaim goods without notice if unpaid.

2. Orders & Product Supply General

• All orders must be paid in full before delivery, installation, or collection.

Furniture specifics

• Wardrobes: Plinths/cornice supplied but not fitted; no handles unless specified.
• Tables: Legs/pedestals supplied but not fitted.
• Beds: Supplied flat-packed.
• Kitchen units: Plinths, cornice, pelmets, end panels supplied but not fitted; handles only fitted if specified.
• Drawer units: Checked before dispatch; runners may need on‑site adjustment.

3. Lead Times

• Stock items: Estimates only, dependent on delivery service.
• Bespoke items: Estimates begin once customer approves production drawings.

4. Payment Terms

• Orders placed online: Full payment before processing.
• Orders up to £1,500 (ex VAT): Full payment before processing.
• Orders above £1,500 (ex VAT):
• 1/3 deposit to confirm order & book production slot
• 1/3 before production starts
• 1/3 balance when order is complete and ready for delivery/collection
• No production slot allocated until deposit received.
• No manufacturing begins until second 1/3 is paid.
• Delivery/collection only after full payment.

5. Cancellation Policy

• Must be in writing.
• Stock orders: 10% + VAT admin charge.
• Bespoke orders:
• Before drawings or production: 10% + VAT
• Once drawings start: 33%
• Once materials cut: 66%
• Once units made: 100%
• Finished items (paint/lacquer/wax/stain): Cannot be cancelled once finishing starts.
• Worktops: Full payment once cut.

6. Alterations & Modifications

• YPF may make minor design/size changes without notice.
• Customer‑requested changes are chargeable unless explicitly stated otherwise.
• Site visits/alterations/remedials: £75 + VAT per hour plus travel.
• Customer modifications invalidate warranty.

7. Wood, Finishing & Tolerances

• Wood is hygroscopic; movement is normal.
• Customers must store and finish unfinished items immediately to avoid damage.
• “Please allow up to 10 mm tolerance on finished cabinet/furniture individual unit sizes.”
• Painted shaker doors: MDF centre panels recommended to avoid cracking.

8. Colour & Grain Variation

• Natural grain/shade variation expected.
• Paint colours may vary between batches.
• Colour matching to external suppliers cannot be guaranteed unless paint is purchased from that supplier.

9. Faults, Damage & Warranty

• Faults must be reported within 2 weeks of delivery.
• Any customer modification voids warranty.
• YPF corrects faults that are clearly their responsibility free of charge.
• If items are not faulty or have been modified, customer pays for corrections.
• Delivery charges are non‑refundable; collection/redelivery of replacements charged at cost.

10. Kitchen Appliances & Technical Responsibilities Customers must ensure:

• Appliances are suitable for the units ordered.
• Production drawings match appliance requirements.
• Correct door sizes, clearances, and compatibility (especially sliding vs fixed hinges).
• YPF requires exact dimensions for integrated appliances with sliding hinges.

If units/doors are made to customer‑supplied specs:

• Any required modifications are chargeable.
• Alterations: £75 + VAT per hour + materials
• Site visits/redelivery are charged for.

11. Worktops

• Customer must specify sizes, overhangs, and cut‑outs unless YPF supplies the sink/hob.
• Standard overhang: 20/25/30 mm.
• Modifications charged at £75 + VAT per hour + materials.

12. Sizes, Designs & Approvals

• YPF may make minor design/size changes without notice.
• Production drawings emailed for approval; if customer does not request changes, approval is assumed.
• Tolerance: up to 2 mm per unit.
• Order considered complete once collected or delivered.

13. Inspection & Claims

• Customers must inspect items at collection/delivery.
• Problems must be reported in writing within the legally applicable UK timeframe.

Summary of Delivery & Collection Terms & Conditions

1. Collection Rules

• Collections must be pre‑booked: “Collections can only be made by prior appointment…”
• No parcel carrier collections due to damage risk.
• Customers must inspect items on site; once removed from YPF premises, no later claims can be made.

2. Delivery Methods

• Small items: Royal Mail or parcel carrier.
• Local deliveries: YPF’s own transport.
• National/international: pallet service preferred; otherwise white‑van‑man.
• After delivery, customer is responsible for proper handling and storage to avoid bowing/splitting.

3. Access Restrictions & Customer Responsibilities

• Customers must inform YPF and any 3rd‑party carriers of vehicle access limitations.
• Failure to disclose access issues → delivery charge still applies + cost of redelivery.
• If customer is not present for a confirmed slot → delivery charge still applies + redelivery fee.

4. Inspection Before Signing Customers must check:

• Packaging and item condition.
• Correct number of packages/pallets.

If signed without noting damage or missing packages: “No refund or replacement can be issued at a later stage.” 5. Handling Damaged Packaging Minor damage Two options:

• Driver won’t wait: Accept delivery, take photos, note damage on delivery slip.
• Driver will wait: Photograph packaging, inspect contents.

If damage found after unpacking, notify YPF immediately. Serious damage

• Do not accept delivery.
• Photograph and note refusal on delivery slip.

6. Delivery Charges & Quotes

• Free delivery only when explicitly stated.
• Quotes depend on: time, type, location, size, access, manpower.
• Quotes valid for 30 days.
• Failure to disclose relevant info may increase cost or cause aborted delivery.

7. Delivery Service Levels

• Royal Mail/parcel carrier → front door.
• YPF 1‑man → curb side.
• YPF 2‑man → ground floor.
• Pallet service → curb side at safe unloading point.
• 3rd‑party van → depends on service paid for.

8. Assistance to Unload

• If customer must assist and does so, YPF accepts no liability for accidents.
• If customer cannot assist but fails to inform YPF → aborted delivery + 2‑man redelivery charge.

9. Access Inside Property Customer must ensure:

• Items fit through doors, halls, stairs, corridors.
• Tall units can be stood upright under ceiling height.

Failure → aborted delivery + additional charges. 10. Additional Delivery Charges

• If 3rd‑party carrier charges more than quoted, YPF may pass on extra cost.
• If customer refuses → they may collect using a white‑van‑man, not parcel carriers.

11. Delivery Timing & Communication

• Delivery times are estimates only.
• YPF transport will call 30 minutes before arrival.
• Pallet/3rd‑party services will contact customer to arrange date/time.

12. Cancellation After Packing If customer cancels after:

• Packing → packing cost applies.
• Palletising → palletising cost applies.

If delivery method changes, customer pays difference in cost. 

13. Delivery Team Limitations Team is not permitted to:

• Remove gates, doors, windows, fences.
• Lift items over obstacles.
• Deliver to 1st floor unless authorised.

Installation Terms & Conditions 1. Availability

• Installation only available for YPF‑delivered orders and must be requested in advance.

2. Working Hours

• 8:00–17:00 including travel time.

3. Wardrobes

• If access restricted → can be delivered flat‑packed.
• On‑site assembly: £100 + VAT.

4. Kitchen & Built‑In Furniture Installation Customer responsibilities:

• Provide accurate access information.
• Ensure units fit through all access points.
• Ensure tall units clear ceiling height.

Delays due to access → chargeable. 5. Installation Delays & Modifications

• Any delays, modifications, or new manufacturing → customer pays.
• Rescheduling → customer pays travel + time lost.

6. Installation Area

• Must be fully prepared and obstacle‑free; delays → chargeable.

7. Return Visits

• Post‑installation snagging visit: £300 + VAT per day + travel.

8. Installation Rates

• Skilled: £300 + VAT/day or £75 + VAT/hour.
• Labourer: £150 + VAT/day or £15 + VAT/hour.
• Travel: £3 + VAT per mile.

9. Restrictions Without senior management approval, installers cannot: “Carry out any electrical work, [or] any plumbing…” Appliance units, worktops, and sinks are only installed if supplied by YPF.